CANCELLING AN ORDER

THIS ARTICLE WILL BRIEFLY COVER CANCELLING AN ORDER ON BRANABEE.

THESE ARE THE OVERALL STEPS TO CANCEL AN ORDER ON OUR MARKETPLACE:

1. CUSTOMER REQUEST – YOU CAN REQUEST TO CANCEL AN ORDER BY CONTACTING THE SELLER OF THE ITEM(S) YOU HAVE PURCHASED VIA EMAIL, LIVE CHAT (OPTION LOCATED ON THEIR STORE PAGE) OR BY CONTACTING BRANABEE SUPPORT. IF THE SELLER HAS ALREADY SHIPPED YOUR ITEM, YOU CAN INSTEAD REQUEST A REFUND.
2. ORDER REVIEW – EITHER THE SELLER OR BRANABEE WILL REVIEW THE CANCELLATION REQUEST, CONSIDERING FACTORS SUCH AS THE ORDER STATUS, PAYMENT STATUS, AND ANY APPLICABLE REFUND POLICY.
3. ORDER CANCELLATION – IF THE ORDER IS ELIGIBLE FOR CANCELLATION, THE SELLER OR BRANABEE WILL PROCEED TO CANCEL THE ORDER FOR YOU.
4. REFUND PROCESS – DEPENDING ON THE REFUND POLICY, THE SELLER OR BRANABEE MAY INITIATE THE REFUND PROCESS. THE REFUND CAN BE PROCESSED THROUGH THE PAYMENT GATEWAY USED FOR THE ORIGINAL TRANSACTION, RETURNING THE FUNDS TO THE CUSTOMER’S ORIGINAL PAYMENT METHOD. THE EXACT REFUND PROCESS AND TIMELINE CAN VARY DEPENDING ON THE PAYMENT GATEWAY AND REFUND POLICIES IN PLACE.

WE HOPE THIS HELPS!

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