SELLER GUIDELINES

THIS ARTICLE WILL COVER OUR SELLER GUIDELINES ON OUR MARKETPLACE. THIS BEST PRACTICE WILL ENSURE THE BEST OUTCOME FOR YOUR STORE ON BRANABEE.

BEFORE WE BEGIN, MAKE SURE YOU ARE LOGGED IN AND THAT YOU ARE REGISTERED AS A SELLER. SELLER REGISTRATION – ALL OF OUR SELLERS ARE APPROVED BY BRANABEE’S SUPPORT TEAM. YOU CAN REGISTER TO BECOME A SELLER HERE.

WE WANT TO FACILITATE THE BEST PLACE FOR BUYERS AND SELLERS TO MEET. IT IS PERTINENT TO REMIND SELLERS THAT IN ORDER TO REMAIN IN GOOD STANDING WITH OUR MARKETPLACE, YOU MUST ADHERE TO OUR TERMS AND CONDITIONS POLICY.

HERE ARE OUR SELLER GUIDELINES TO HELP YOU ACHIEVE THE BEST RESULTS:

1. QUALITY PRODUCT LISTINGS:
   • ENSURE THAT PRODUCT LISTINGS ARE ACCURATE, COMPLETE, AND PROVIDE DETAILED DESCRIPTIONS OF THE ITEMS.
   • INCLUDE HIGH-QUALITY PRODUCT IMAGES THAT SHOWCASE THE ITEM FROM DIFFERENT ANGLES.
   • SELLERS SHOULD NOT USE MISLEADING OR DECEPTIVE INFORMATION IN THEIR LISTINGS.
2. COMPETITIVE PRICING:
   • SELLERS SHOULD SET COMPETITIVE PRICES FOR THEIR PRODUCTS TO ATTRACT POTENTIAL BUYERS.
   • REGULARLY REVIEW AND ADJUST PRICES BASED ON MARKET TRENDS AND COMPETITION.
3. PROMPT ORDER PROCESSING AND SHIPPING:
   • SELLERS MUST PROCESS AND SHIP ORDERS PROMPTLY TO ENSURE CUSTOMER SATISFACTION.
   • SET A MAXIMUM PROCESSING TIME AND ENCOURAGE SELLERS TO MEET OR EXCEED IT.
   • PROVIDE GUIDELINES ON APPROPRIATE SHIPPING METHODS AND RECOMMEND USING RELIABLE CARRIERS.
4. CUSTOMER COMMUNICATION:
   • ENCOURAGE SELLERS TO RESPOND TO CUSTOMER INQUIRIES AND MESSAGES PROMPTLY AND PROFESSIONALLY.
   • SELLERS SHOULD PROVIDE ACCURATE AND HELPFUL INFORMATION TO RESOLVE ANY CUSTOMER CONCERNS OR ISSUES.
5. PRODUCT QUALITY ASSURANCE:
   • SELLERS ARE RESPONSIBLE FOR ENSURING THE QUALITY OF THEIR PRODUCTS.
   • RECOMMEND THAT SELLERS CONDUCT REGULAR QUALITY CHECKS AND INSPECTIONS TO MAINTAIN HIGH STANDARDS.
   • PROVIDE GUIDELINES FOR HANDLING PRODUCT RETURNS, REFUNDS, OR EXCHANGES.
6. COMPLIANCE WITH LEGAL REQUIREMENTS:
   • SELLERS MUST COMPLY WITH ALL APPLICABLE LAWS, REGULATIONS, AND INDUSTRY STANDARDS.
   • ADVISE SELLERS TO OBTAIN ANY NECESSARY LICENSES OR PERMITS REQUIRED FOR SELLING CERTAIN PRODUCTS.
   • PROHIBIT THE SALE OF ILLEGAL, COUNTERFEIT, OR INFRINGING ITEMS ON THE MARKETPLACE.
7. PROFESSIONALISM AND INTEGRITY:
   • ENCOURAGE SELLERS TO CONDUCT THEMSELVES PROFESSIONALLY AND WITH INTEGRITY.
   • PROHIBIT FRAUDULENT ACTIVITIES, SUCH AS FAKE REVIEWS, SHILL BIDDING, OR ANY FORM OF DISHONEST BEHAVIOR.
8. SELLER PERFORMANCE MONITORING:
   • YOUR INFORMATION – PROVIDE AND KEEP YOUR STORE INFORMATION UP TO DATE AND ACCURATE.
   • VERIFICATION – WE VERIFY IDENTITIES OF OUR SELLERS AND YOU CAN RECEIVE A BLUE CHECKMARK NEXT TO YOUR NAME. CUSTOMERS CAN SEE THIS, WHICH BUILDS OVERALL MARKETPLACE TRUST.
9. ONGOING SUPPORT AND TRAINING:
   • PROVIDE RESOURCES, TUTORIALS, AND TRAINING MATERIALS TO HELP SELLERS OPTIMIZE THEIR PERFORMANCE.
   • OFFER A DEDICATED SUPPORT CHANNEL WHERE SELLERS CAN ASK QUESTIONS AND SEEK ASSISTANCE WHEN NEEDED.
10. CONTINUOUS IMPROVEMENT:
    • ENCOURAGE SELLERS TO PROVIDE FEEDBACK ON THE MARKETPLACE PLATFORM AND SUGGEST IMPROVEMENTS.

WE HOPE THAT THESE SELLER GUIDELINES WILL HELP YOU IN SELLING ON OUR PLATFORM!